ZADIA-KAY SMITH SEARGENT Jamaica Constabulary Force Questioned Document Examination plays a critical yet often underestimated role in strengthening public safety within the Caribbean. In Jamaica, document related offences such as Fraud, identity theft, forged signatures, altered contracts, and election related irregularities continue to pose serious threats to justice, economic stability, and public trust. This paper explores the practical contribution of forensic document ex

GREGORY WILLIAMS University of the West Indies Forensic science laboratories traditionally prioritize scientific accuracy, analytical reliability, and evidential integrity; however, customer service has become a critical component of modern forensic practice. In forensic science, “customers” include law enforcement agencies, attorneys, judicial officers, victims, and the broader public who rely on timely, objective, and understandable scientific results. This study examines h